Shipping Information

At OrbitAir, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your chosen delivery address.

During peak periods, holidays, promotional events, or periods of unusually high order volume, processing times may extend up to 7 business days.

Please note that processing time is separate from shipping time. The estimated shipping times below begin once your order has been dispatched.

Estimated Shipping Times

The estimated delivery time for your package refers to the overall transit time after your order has been dispatched and handed over to the shipping carrier.

Delivery times may vary depending on several factors, including your location, local carrier operations, customs processing, weather conditions, and other circumstances outside of our control.

Our estimated shipping times are:

🇺🇸 United States: 5–8 business days

🇬🇧 United Kingdom: 5–8 business days

🇨🇦 Canada: 5–8 business days

🇦🇺 Australia: 5–8 business days

🇳🇿 New Zealand: 5–8 business days

Please note that during peak periods and holidays, shipping carriers may experience delays in transit times and tracking updates that are outside of our control.

International shipments may also experience unexpected customs inspections or processing delays. These circumstances may increase the overall delivery timeframe beyond the estimates provided above.

While we strive to have every order delivered within the estimated timeframe, these delivery estimates are not guaranteed.

Order Changes & Accurate Shipping Details

It is the customer's responsibility to ensure that all shipping information provided at checkout is accurate and complete.

Incomplete or inaccurate shipping information may result in delayed processing, failed delivery, or order cancellation.

If our system detects a potential issue with your shipping address, our customer support team may contact you by email to verify your shipping details within 3 business days of your order being placed.

If we are unable to verify the necessary information or do not receive a response within the requested timeframe, we reserve the right to cancel your order.

If you notice an error in your shipping information after placing your order, please contact us at hello@orbitairusa.com within 24 hours of placing your order.

We will do our best to accommodate any requested changes. However, we cannot guarantee that changes can be made once your order has entered processing or has already been dispatched.

Customers are responsible for providing the correct shipping address at checkout. If an order has already been shipped to an incorrect address provided by the customer, we may be unable to redirect, replace, or refund the order.

Delayed Delivery

At OrbitAir, we understand that receiving your order in a timely manner is important, and we strive to process and ship all orders as quickly as possible.

However, in some cases, delivery may be delayed due to circumstances outside of our control.

For example, our shipping and courier partners may experience unexpected delays or disruptions during transit, including:

• Severe weather conditions

• Transportation disruptions

• High shipping volumes

• Customs inspections or processing

• Local carrier delays

• Tracking system delays

• Other logistical disruptions

In these situations, we will do our best to assist you and work with the appropriate shipping carrier when necessary to help ensure that your package is delivered as soon as possible.

There may also be unforeseen circumstances that delay the processing or shipment of an order before it is dispatched. These may include:

• Product availability issues

• Address verification problems

• Payment processing or verification delays

• Unusually high order volumes

• Fulfillment or warehouse delays

If we become aware of an issue with your order that may cause a significant delay, we will make reasonable efforts to notify you and provide available updates.

Please note that OrbitAir is not liable for delivery delays caused by external circumstances outside of our reasonable control, and we cannot guarantee an exact delivery date.

Our standard estimated shipping time is 5–8 business days after dispatch, but actual delivery times may occasionally vary.

We will always do our best to provide assistance and help resolve any shipping issues that may arise.

Tracking Information

Once your order has been processed and tracking information becomes available, you may receive tracking details that allow you to follow the progress of your shipment.

Please be aware that tracking information may not update immediately after your order is dispatched. Shipping carriers may require additional time to scan and update packages within their systems.

During peak shipping periods, holidays, or carrier disruptions, tracking updates may also take longer than usual.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at hello@orbitairusa.com, and we will do our best to assist you.

Lost or Stolen Packages

We understand how frustrating it can be to experience a lost or stolen package.

Once an order has been dispatched and transferred to one of our shipping or courier partners, the package is handled by the carrier and certain aspects of the delivery process are outside of our direct control.

If you believe your package has been lost or stolen, please contact us at hello@orbitairusa.com, and we will do our best to assist you.

We also recommend contacting the shipping carrier directly to open an investigation or file a claim. Most shipping carriers have a claims process for lost or stolen packages and may require additional information from the recipient to complete their investigation.

When appropriate, we may also contact the shipping carrier to request additional information and assist with the investigation.

Please note that OrbitAir is not responsible for packages lost or stolen after they have been transferred to the shipping carrier, and lost or stolen packages may fall outside of our standard Refund Policy.

However, we will make reasonable efforts to assist you in resolving the situation. Depending on the individual circumstances and the outcome of the carrier's investigation, we may offer a replacement at our discretion.

In some cases, the shipping carrier may be able to locate the missing package and complete the delivery.

If the carrier confirms delivery but you believe your package was stolen after delivery, we recommend checking with household members and neighbors, contacting the shipping carrier, and, where appropriate, filing a police report.

Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around your property, mailbox, front desk, mailroom, or other secure delivery locations.

We also recommend checking with household members or neighbors who may have accepted the package on your behalf.

In some cases, shipping carriers may mark a package as delivered shortly before the package physically arrives. We recommend allowing a reasonable amount of time before reporting the shipment as missing.

If you still cannot locate your package, please contact the shipping carrier directly and then reach out to us at hello@orbitairusa.com so we can provide reasonable assistance where possible.

Shipping Policy Changes

OrbitAir reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.

It is the customer's responsibility to review the most recent version of this Shipping Policy before making a purchase.

By purchasing and continuing to use OrbitAir products, customers acknowledge and accept the terms contained within this Shipping Policy, including any modifications that may be made to it.

We encourage our customers to review this policy periodically to remain informed about any changes or updates that may affect their orders.

If you have any questions or concerns regarding your order, shipping, delivery, or this Shipping Policy, please contact our customer support team at hello@orbitairusa.com.