Return & Refund Policy

At OrbitAir, we are committed to providing products that help you enjoy cleaner, fresher air wherever you drive. We believe in the effectiveness of our products and recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-Day Money-Back Guarantee, please contact us at hello@orbitairusa.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing your order. After this timeframe, your order may already be in processing or fulfillment, and we may no longer be able to accommodate your request.

If your order is successfully canceled within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand behind the quality of our products and encourage you to use your OrbitAir product for at least 14 days to experience its full benefits.

If you are still not satisfied after 14 days, you may request a return within 60 days of receiving your order. Please note that shipping fees (if applicable) are non-refundable.

To start a return, please contact our support team through our Contact Us page or email us directly at hello@orbitairusa.com.

To help us process your request as quickly as possible, please include:

• Your Order Number

• The name used to place the order

• The email address used during checkout

Damaged Items

We carefully package every order to help prevent damage during transit. An item is considered damaged if it has a manufacturing defect or arrives physically broken.

Damage to the external packaging alone (such as dents or crushed boxes) does not qualify as product damage if the item inside remains fully functional.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing hello@orbitairusa.com. Be sure to include clear photos showing the damage.

Once reviewed, we will determine whether you qualify for a replacement at no additional cost.

We do not offer refunds, replacements, or returns for products that have been damaged through normal use, wear and tear, accidental damage, or misuse.

Shipping & Delivery

We work hard to ship every order promptly; however, we cannot be held responsible for shipping or delivery delays outside of our control, including delays caused by shipping carriers, customs processing, severe weather, or other unforeseen circumstances.

If you experience a delivery issue, we recommend contacting the shipping carrier directly for the fastest assistance.

OrbitAir is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect address is submitted and we are not notified within 24 hours of placing the order, we cannot guarantee that the order can be changed. Orders shipped to an incorrect address due to customer error are not eligible for a replacement or refund.

Changes to This Policy

OrbitAir reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are responsible for reviewing the most current version of this policy before making a purchase.

By purchasing and using OrbitAir products, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.